Here are some steps that you can try if you are unable to login to the software.
- Ensure that you are accessing the right website
This is the correct site for the software: https://onesoci.com
- Copy and Paste the username / password from the E-mail
Open up the welcome e-mail where your password was sent and copy the e-mail and paste them into the boxes at the login screen
- Close your browser and re-open it
You might have to close all instances of the browser.
- Try a different browser
If you can login successfully, try the next step...
- Clear browser cache (click on your browser)
Google Chrome (Windows)
If none of the suggestions above work, please contact us in support and include the Browser that you're using, as well as your operating system.