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When adding a video, you get an error: This is not a video url or video is not supported by application.

Symptoms: When adding a video from Youtube or Vimeo, you get an error that says: "This is not a video url or video is not supported by application."

Issue: Due to a video's privacy setting, Vicon Lead might not be able to access the video.

Resolution:

Note: You need to be logged-in and be the owner of the video for these steps to work.

Youtube

  1. Open the video
  2. Click on the edit button
  3. Change the privacy to either "Public" or "Unlisted"
  4. Click on "Save Changes"

For Vimeo

  1. Open the video
  2. Click on "Video Settings"
  3. Click on the "Privacy" tab
  4. Set the privacy to either "Anywhere" or "Only on sites I choose" and make sure to add viconlead.com to the allowed domains
  5. Click on "Save Changes"
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