Symptoms: When adding a video from Youtube or Vimeo, you get an error that says: "This is not a video url or video is not supported by application."
Issue: Due to a video's privacy setting, Vicon Lead might not be able to access the video.
Resolution:
Note: You need to be logged-in and be the owner of the video for these steps to work.
Youtube
- Open the video
- Click on the edit button
- Change the privacy to either "Public" or "Unlisted"
- Click on "Save Changes"
For Vimeo
- Open the video
- Click on "Video Settings"
- Click on the "Privacy" tab
- Set the privacy to either "Anywhere" or "Only on sites I choose" and make sure to add viconlead.com to the allowed domains
- Click on "Save Changes"
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