Why are my Youtube videos displaying a black screen when added?

Issue: After adding a Youtube video, you get a black box with no visible playback controls. This also extends to the preview of the page.

Cause: Due to the way Vicon Lead fetches the videos, Youtube short URL's will not work reliably. (e.g.

Resolution: Use the video's full URL (in this case:

To get the video's full URL, please follow these steps

  1. Copy the short URL
  2. Paste the short URL into your browser's address bar
  3. Press enter and let the page load
  4. Once the page loads, you will notice that the address at the top changed; you can now take this address and add it to Vicon Lead


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